Susan Francis is Special Advisor for Health at CABE and works closely with the UK Government’s Department of Health for whom she chairs the NHS Design Review Panels for all major investment projects. Susan works with CABE to support health clients to develop excellent design briefs, generate and publish information on the benefits of good design, and pioneer new thinking about healthcare design. Susan is an invited member of the Sustainable Development Commission Expert Panel and chairs the prestigious Building Better Healthcare Awards. Trained as an architect, Susan has worked in this specialised field for nearly 20 years : as an academic at MARU (Medical Architecture Research Unit) developing research and post graduate training; as design lead for the Future Healthcare Network for over 70 NHS Trusts developing capital programmes; with the King’s Fund programme to enhance existing buildings; and with the UK government developing policy on supporting and evaluating design quality. Susan has published and presented extensively in the UK and abroad.